10jill Casino Privacy Policy

1 Who We Are

10jill Casino ("10jill," "we," "us," "our") is the operator of the online gaming platform accessible at 10jill.club. For the purposes of this Privacy Policy, 10jill is the data controller responsible for the personal information collected from users of the platform.

10jill operates with full awareness of the PAGCOR regulatory framework governing online gaming in the Philippines and aligns its data practices with applicable Philippine privacy and gaming regulations. Any questions about this Policy or 10jill's data handling practices may be directed to our support team via live chat or at the contact details provided in Section 10 of this Policy.

2 Information We Collect

10jill collects personal information from users in the following categories:

When you access and use the 10jill platform, we automatically collect certain technical and behavioral data, including:

• IP address, device type, operating system, and browser version.
• Session data including login timestamps, duration, and geographic location at a city/region level.
• Pages visited, games played, betting history, deposit and withdrawal transactions.
• Cookies and similar tracking technologies (see Section 7).
• Device identifiers and mobile network operator information for mobile access.

For the purposes of Know Your Customer (KYC) compliance and responsible gaming obligations, 10jill may collect sensitive personal information including government-issued ID numbers (passport, SSS, UMID, PhilHealth, driver's license). This data is treated with heightened security controls and is processed only to the extent required by applicable law and PAGCOR-aligned compliance requirements.

3 How We Use Your Information

10jill uses the personal information we collect for the following purposes:

• Account Management: To create, verify, maintain, and administer your 10jill account, including identity verification and age confirmation (minimum 21 years).
• Service Delivery: To process deposits, execute withdrawal requests to GCash, Maya, BPI, BDO, or Metrobank, settle bets, apply bonuses, and operate the Loyalty Program.
• Regulatory Compliance: To meet KYC obligations, anti-money laundering (AML) screening, PAGCOR-aligned reporting requirements, and applicable Philippine law.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, account takeover, bonus abuse, and prohibited conduct as defined in our Terms & Conditions.
• Responsible Gaming: To monitor gameplay patterns for indicators of problem gambling, enforce self-exclusion requests, and apply deposit limits and cooling-off periods requested by users.
• Customer Support: To respond to inquiries, resolve disputes, and maintain support records in both English and Tagalog via live chat and email.
• Marketing Communications: To send promotional offers, bonus notifications, and platform updates — only where you have provided valid consent and only through channels you have opted into.
• Platform Improvement: To analyze usage patterns, improve the 10jill user experience, and optimize game library curation and mobile performance for Filipino players.

4 Legal Basis for Processing

10jill processes your personal information on one or more of the following legal bases under the Data Privacy Act of 2012 (Republic Act 10173):

• Consent: Where you have freely given, specific, and informed consent, particularly for marketing communications and optional data uses.
• Contractual Necessity: Where processing is required to fulfill our obligations under the Terms & Conditions governing your 10jill account, including processing payments and operating your account.
• Legal Obligation: Where processing is required to comply with applicable Philippine law, PAGCOR regulatory obligations, AML requirements, or NPC guidelines.
• Legitimate Interests: Where processing is necessary for 10jill's legitimate interests (such as fraud prevention, platform security, and business analytics), provided these interests are not overridden by your fundamental rights and freedoms.

5 Data Retention

10jill retains your personal information for as long as is necessary for the purposes outlined in this Policy and in compliance with applicable legal retention requirements. Specific retention periods apply as follows:

Following the expiry of the applicable retention period, 10jill will securely delete or anonymize your personal information in a manner that prevents re-identification.

6 Sharing Your Information

10jill does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We share your data only in the following circumstances:

10jill shares personal information with trusted third-party service providers who process data on our behalf under strict contractual obligations, including: payment processors (GCash/Maya/bank partners), KYC verification providers, game content providers, cloud hosting providers, and fraud detection services. All service providers are bound by data processing agreements that prohibit secondary use of your data.

10jill may disclose personal information to PAGCOR, the National Privacy Commission, law enforcement, or other Philippine regulatory bodies where required by law, court order, or regulatory obligation. Such disclosures are made only to the extent required and are documented in accordance with 10jill's compliance procedures.

For anti-money laundering and fraud prevention purposes, 10jill may share account-related information with authorized screening databases and financial intelligence units as required under applicable Philippine AML regulations.

In the event of a merger, acquisition, or transfer of substantially all of 10jill's assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer via email and on-platform notification no less than 30 days prior to the transfer taking effect.

7 Cookies & Tracking Technologies

10jill uses cookies and similar tracking technologies on the 10jill.club platform to enable core functionality, improve performance, and — where consent has been given — to deliver relevant promotional content.

• Essential Cookies: Required for the platform to function. These enable login sessions, security features, and core navigation. They cannot be disabled without breaking platform functionality.
• Analytics Cookies: Used to understand how Filipino players interact with 10jill — which games are most accessed, how long sessions last, which features are used. This data is aggregated and anonymized.
• Preference Cookies: Store your language, display, and interface preferences to personalize your 10jill experience across sessions.
• Marketing Cookies: Used only where you have consented, to deliver relevant promotional content and measure the effectiveness of marketing campaigns.

You may manage your cookie preferences through your browser settings at any time. Note that disabling essential cookies may impair your ability to log in or use core platform features. For mobile users on Globe, Smart, or DITO connections, cookie preferences set on mobile may differ from desktop browser settings.

8 Data Security

10jill implements a comprehensive set of technical and organizational security measures to protect your personal information, including:

• End-to-end encryption for all data in transit using TLS 1.3.
• AES-256 encryption for all personal data stored at rest.
• Role-based access controls limiting staff access to personal data on a need-to-know basis.
• Regular independent security audits and penetration testing of the 10jill platform.
• Two-Factor Authentication (2FA) available on all user accounts and mandatory for internal administrative access.
• Automated intrusion detection and real-time session anomaly monitoring.
• Secure document handling for KYC identity documents with automatic deletion after verification where legally permissible.

Notwithstanding these measures, no method of internet transmission or electronic storage is 100% secure. While 10jill takes all reasonable steps to protect your personal information, we cannot guarantee absolute security. You play a role in your own data security — maintain a strong, unique password for your 10jill account and enable Two-Factor Authentication.

In the event of a personal data breach that poses a risk to your rights and freedoms, 10jill will notify affected users and the National Privacy Commission (NPC) as required under the Data Privacy Act of 2012, within 72 hours of becoming aware of the breach where feasible.

9 Your Rights Under the Data Privacy Act

As a data subject under Republic Act No. 10173 (Data Privacy Act of 2012), you have the following rights with respect to your personal information held by 10jill Casino:

• Right to be Informed: To be informed of how your personal data is collected, processed, and used — which this Privacy Policy fulfills.
• Right of Access: To request a copy of the personal information 10jill holds about you, the purposes for which it is processed, and the recipients to whom it has been disclosed.
• Right to Rectification: To request correction of inaccurate or incomplete personal data in your 10jill account. You may update basic information directly via account settings.
• Right to Erasure (Right to be Forgotten): To request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to 10jill's legal retention obligations.
• Right to Object: To object to the processing of your personal data for direct marketing purposes. This may be exercised at any time via account settings or by contacting support.
• Right to Data Portability: To receive your personal data in a structured, commonly used format where technically feasible.
• Right to File a Complaint: To lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe 10jill has violated your data privacy rights.

10 Contact & Policy Amendments

For any questions, concerns, or requests related to this Privacy Policy or 10jill's data handling practices, please contact our Data Privacy Officer:

Email: [email protected] (plain text — not a clickable link)
Live Chat: Available 24/7 via the chat widget on 10jill.club. Average response time 3–5 minutes.

10jill reserves the right to amend this Privacy Policy at any time. Material changes — particularly those that affect how we use your personal information or your rights under this Policy — will be communicated via email to your registered address and via an on-platform notification at least fourteen (14) calendar days before the amended Policy takes effect.

Your continued use of the 10jill platform following the effective date of an amended Privacy Policy constitutes your acceptance of the updated terms. If you do not accept the amended Policy, you must cease using 10jill and may request account closure in accordance with our Terms & Conditions. The current version of this Policy is always accessible at 10jill.club/privacy-policy.